Voucher Terms

Every voucher and offer on our channels comes from the shop or business named in the post. That business sets the offer, decides what is included, and honours it.

We are not the seller. We do not sell, supply or deliver the goods or services in the offer. When you use a voucher, your agreement is with the shop, not with us. We do not take your payment and we are not a party to your purchase.

The shop’s own terms apply to what you buy. If the post or the voucher sets conditions, those conditions apply too.

Unless the post says otherwise:

1. (a)a voucher can be used once, by one person;
2. (b)it is valid only during the dates shown, and only at the outlets shown;
3. (c)it has no cash value, cannot be exchanged for cash, and no change is given;
4. (d)it cannot be combined with another offer, discount or promotion; and
5. (e)it cannot be sold or transferred.

Show the voucher to the shop before you pay. A shop may decline a voucher that has expired, has already been used, or does not meet the conditions shown.

Offers run while stocks or places last. If the post says the offer is limited, it is.

A shop may end or change an offer. If it does, that does not affect a voucher you have already used.

We make the artwork for these posts and we publish them on our channels. The shop tells us what its offer is, confirms that what the post says is true, confirms that it holds every licence and approval its trade and its advertisement require, and confirms it will honour the offer on the terms shown. We rely on what the shop tells us.

We do not inspect the shop’s premises, test its goods, verify its licences, or check the quality of what it sells. We are not able to promise that a shop will serve you well or that an offer will be available when you arrive.

If we think a post breaks our rules or the law, we take it down. You can tell us about one under Clause 6.

The people you see in our posts are generated by artificial intelligence. They are not photographs of real people. They are not customers of the shop, and they are not giving a review or an endorsement.

Where a picture shows a person made this way, we put a notice on the picture saying so.

Photographs of food, products and premises may also have been edited or generated. Treat pictures as a guide to what is on offer, not as an exact promise of what you will receive.

If the shop will not honour a voucher, or what you receive is not what was offered, speak to the shop first. It is the shop’s offer and the shop can usually put it right quickest.

If that does not work, tell us. Write to support@oeru.com or message 011-1797 1289, and tell us which post it was, which shop, what happened and when.

We will acknowledge within 2 business days and tell you how we propose to deal with it. We will pass your complaint to the shop, ask it to respond, and take the post down while the matter is looked into if that is appropriate.

We cannot make a shop give you a refund, and we cannot decide a dispute between you and a shop.

Nothing in these terms takes away any right you have under Malaysian law, including the Consumer Protection Act 1999. Those rights are yours against the shop that supplies you, and nothing here limits them.

If a dispute with a shop cannot be settled, you may be able to take it to the Tribunal for Consumer Claims Malaysia. That is a matter between you and the shop.